Managing Your Payment Method
Claim Cal uses Stripe for secure payment processing. You can add a payment method at any time, and you will need one on file before you can create cases beyond your free allowance.
When You Need a Payment Method
You do not need a payment method to get started. Every new organisation receives 3 free cases (plus any referral bonuses), and you can use these without entering any card details.
Once your free cases are used up, Claim Cal will prompt you to add a payment method before you can create new cases. Each subsequent case is charged at $99 inc. GST at the time of creation.
ℹ️ Note
You can add a payment method proactively at any time -- you do not need to wait until your free cases run out. Adding a card early means there is no interruption when you are ready to create your next case.
Adding a Payment Method
Only Owners and Admins can manage payment methods.
Click your avatar in the top-right corner and select Org Settings.
Click the Billing & Subscription tab.
Click Add Payment Method. You will be redirected to a secure Stripe page.
Enter your card details on the Stripe page and confirm.
You will be redirected back to Claim Cal with a confirmation that your payment method has been added.
Once your payment method is on file, the Billing tab will show Payment Method: On file with a green tag.
Updating or Changing Your Payment Method
If you need to update your card details (for example, when a card expires or you want to switch to a different card):
Go to Org Settings and click the Billing & Subscription tab.
Click Manage Payment Method. This opens the Stripe customer portal.
In the Stripe portal, you can update your card details, add a new payment method, or remove an existing one.
Once you have made your changes, click the link to return to Claim Cal.
⚠️ Warning
If your payment method is declined when creating a case, the case will not be created. Update your payment details and try again.
Accepted Payment Methods
Claim Cal accepts card payments via Stripe. The following card types are supported:
- Visa
- Mastercard
- American Express
Other payment methods (such as bank transfers or direct debit) are not currently available.
How Charges Appear
Each $99 case activation is charged immediately when you create the case. The charge will appear on your card statement from Stripe.
Charges will appear on your card statement with a descriptor set by Stripe (typically the Stripe account name). If you do not recognise a charge, check your Case Activation History on the Billing tab to match the amount and date.
Who Can Manage Payment Methods
Only users with the Owner or Admin role can add or update payment methods. Regular members will see the billing information but cannot make changes -- they will see a message stating that only organisation admins can manage billing.
If you need to update payment details and do not have admin access, ask your organisation's Owner or an Admin to make the change.
Viewing Past Invoices
You can access your past invoices and download invoice PDFs through the Stripe Billing Portal. Click Manage Payment Method on the Billing tab to open the portal, where you will find your full payment history alongside the option to update your card details.
Next Steps
- How Pricing Works -- understand the per-case pricing model
- Understanding Your Invoices -- review your case activation history and spending